0845 301 0457

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Your terms and conditions of use

These terms and conditions are accepted by you as the customer when you place an order with us.

Delivery Costs:

standard laminate delivery : £35.00 plus VAT (orders under £350 plus VAT)-Free after £350 Plus VAT

standard hardwood flooring delivery : £45.00 plus (orders under £500 plus VAT)-Free after £500 plus VAT



1 Delivery: We aim to deliver the Product to you at the kerb-side at the nearest access point for our delivery lorry to the place of delivery requested by you in your Order. You must arrange for the transport of the Product from the kerb-side once it has been unloaded from the delivery lorry.


2 Details when you place your Order: When you place your Order you must inform us if you have any doubt whether our delivery lorry will be able to access the place of delivery due to size or weight restrictions. If we cannot access the place of delivery that you stipulate in your Order due to the size of our delivery lorry, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of:

2.1 non-delivery of the Product; or

2.2 delivery of the Product at a place different to the place of delivery that you stipulate in your Order.


3 Accepting delivery: We cannot leave Products at places of delivery stipulated in your Order if you, or someone you have authorised to accept delivery, is not present to accept delivery. Anyone at the delivery address will be deemed to be authorised to accept delivery.


4 Timeframe: We aim to deliver within the timeframe indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date at the time of your Order or at the Confirmation of Order. When you place your Order you are able to provide a preferred delivery date, and, once the Confirmation of Order has been sent, we will contact you to either confirm that your preferred date is possible or to arrange an alternative date.

If you require an installation specialist to install the Product, you make arrangements for the installation only once you have received delivery of the Product.


5 Delivery times: We aim to deliver between the hours of 8am and 6pm on Business Days and between the hours of 8am and 4pm on Saturdays. (Please note that delivery on Saturdays is available for Orders by phone only and is always subject to a surcharge and is always dependent on where the delivery location is as to whether we can offer it. Specific estimates for the time of delivery on any delivery date cannot be given.


6 Unable to meet estimated delivery date: We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.


7 Accepting delivery: On delivery of the Product, you are required to sign for delivery. You agree to inspect the Product for the correct quantities and any obvious faults, defects or damage before you sign for delivery. If the Product does have an obvious fault, defect or damage on delivery, you must stipulate that the Product is faulty, defective or damaged when you sign for delivery; a failure to stipulate this will mean that we cannot replace the faulty, defective or damaged Product. You need to keep receipt of the delivered Product in case of future discussions with us about it. You must submit any claim to us for faulty, defective or damaged Products within 14 days of delivery of the Product to you in accordance with this clause to the following contact details:


8 Difficult locations: Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using your contact details and arrange for cancellation of the Order or an alternative delivery address. Channel Islands, Highlands and Northern Ireland may incur extra cost.


9 Packaging: We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. It is your responsibility to dispose of all packaging (e.g. pallets, packaging etc.).


10 Care when opening: You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.


11 If you are not around: If you are not available to take delivery, we may leave a card giving instructions on redelivery from the carrier. We may also pass on any costs incurred by us as a consequence of no-one being available to take delivery.


12 Refusal to accept delivery: If delivery or collection is delayed through your unreasonable refusal to accept delivery, if you are not at the place of delivery stipulated in your Order on the delivery date that we agree with you, if you refuse to sign for the delivery of the Product on delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:


12.1 charge you for our reasonable storage fee and other costs reasonably incurred by us, including, but not limited to, redelivery costs; and

12.2 no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product).


13 If you return the product, we will give you a full refund. Note: Returns are only accepted if faulty, or if packaging is unopened and product unused.



Someone cheaper than us? Let us know and we will see what we can do..




1 If you realise you have made a mistake when placing an order with us, you must notify us as soon as possible, if the order has already been sent out for delivery, we will rectify your order, but may have to charge you any expenses incurred. You must contact us via email or telephone to inform us of any mistakes.




1 Samples: Samples of Products may be provided out of stock on request through the Site or by telephone. Samples are provided for guidance only. Samples of a Product may differ as our Products are natural and no two samples of the same Product will be identical.


2 Colouring: The colouring of products as shown on the Site may vary from the Product delivered to you due to limitations in the software or hardware you use to access the Site



1 Any cancellations, must be made within 14 days of placing the initial order. By telephone or email


2 Packaging must be intact, and products in an unused condition.


3 Any returns carriage costs must be incurred by you, ensuring products are adequately packaged and insured.


4 As soon as the product is ordered and paid for, you have to the end of that business day to cancel the order, before it is sent out for delivery. This will incur no charge, and you will receive a full refund.


On receipt of the products, they must be stored according to manufacturer’s instructions. Ensure acclimatisation procedure is followed